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Customer Success Manager

About teambuilding™ 

teambuilding™ is a leader in the online team building industry and we are a 100% remote company. We offer a variety of virtual team building activities for remote teams. The goal is to help make jobs awesome... everywhere!

Our Mission

  • We believe that workplaces are made up of kind, hardworking people that want to do their best work.
  • We believe that those individuals, as part of a team, can achieve extraordinary things together.
  • We believe that the work week is f***ing awesome!
  • We are on a mission to inspire teams to do their best work, together.

Our Events

  • Are typically 90 mins of team building awesomeness
  • Currently facilitated virtually using Zoom
  • Are designed to be wildly entertaining, with elements of intentional team building
  • Are delivered + designed by amazing creative facilitators
  • Typically booked by HR manager or team leaders looking to plan a great event for their team to bond!

Our Customer Success Department (AKA VIP Team) that this Position will Oversee:

  • Our VIP Team is the main point of contact [typically email] for the client from the moment the sales rep sells the deal, to the time it gets passed to Creative Team to Schedule, and then back again if there is anything that goes funk during an event that needs special follow-up. 
  • The VIP's goal is to ensure every event is a smashing success internally and externally.   
  • It starts by the VIP team reviewing the event contracts to highlight the details, trigger possible paths based on event types and add ons, and create Google Calendar event confirmations for internal and external us. Beyond the standard event confirmation, the VIP must ensure any client questions are answered PLUS the creative team is set up beautifully to execute. 
  • Most of your team works in some sweet slack channels, our shared inbox in Helpscout, and Google Calendar so you must be able to learn these well! 
  • You have excellent written communication skills and will able to match the teambuilding voice (positive, action-oriented, authentic > professional).

Customer Success Manager Responsibilities:

  • Take full ownership in the success of the department, as well as, how the department fits into the larger TeamBuilding picture. 
  • Oversee a growing team of 8 remote team members of the event confirmation team
  • Run weekly team meetings, and regular one-on-ones with team members to ensure the team is supported, motivated, and continuing to deliver amazing customer service. Conduct annual performance review. 
  • Review, improve, and build systems that make the department stronger and more productive. Example: we use Zapier for a lot of automation. What other tools/systems can we use that promote the team's best work? 
  • Work with the managers of the Sales, Marketing, and Creative team to coordinate new product roll-outs to ensure the VIP team is set up for success
  • Be available evenings and weekends for SOS's when something funk happens during and event that needs follow-up 

Job Requirements

  • Experience Managing a Team (remote team is a plus)
  • Management style must fit TeamBuilding vibe of positive, action oriented, and entrepreneurial
  • Must have phenomenal customer service skills to be the shinning star example for the team! 
  • Fast Typing speed (50+ WPM), tech savvy to learn multiple platforms (ZenDesk Sell, Slack, Helpscout)
  • Must have access to personal computer
  • Must have access to reliable internet

Hours and Pay Rates

  • Salary $60-$65K + Benefits
  • 45-50 hours per week
  • Occasional Weekend and Evening work, while most is 9am-6pm ET
  • This position will report to the COO

How to Apply

  • Submit an application online (Please no emails or phone calls)
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